Shipping

Where we deliver

Accepted Canadian orders include standard shipping at no charge. Processing takes 1–2 business days before dispatch, followed by 4–6 business days of shipping, or approximately 5–8 business days overall.

Address and order changes

Check the recipient, postal code and full delivery address before payment. Contact us promptly about an error or cancellation. We will try to make the change before dispatch; if an accepted order has already shipped, we will explain the available return or delivery options.

Following your shipment

Use the tracking reference provided with the dispatch confirmation to follow the parcel. Initial scans are not always immediate. We can help investigate missing updates, a lost shipment or a disputed delivery status.

Delays and service availability

Business days exclude weekends and public holidays. Weather, carrier disruption and remote-area access can affect estimates. If a delay occurs, we will help trace the order and communicate available options; applicable rights to cancellation, a refund or another remedy are not excluded. Service availability is checked at checkout before payment.

Help after arrival

Contact customer service about damage, a defect, a missing component, an incorrect item or a mismatch with the description. We will work with you on a refund, replacement or other appropriate response, without limiting statutory remedies. See Refund for the return process.

Email: support@qavoragoods.shop
Telephone: 514-555-2539
Business address: 475 Somerset St W, Ottawa, Ontario, K1R 5J7, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).