About Us

An independent online store

This store is an independent online retail service. Customers can browse available items, review the purchase details and submit an order for delivery in Canada.

What to expect

Accepted Canadian orders include standard shipping at no charge. Processing takes 1–2 business days before dispatch, followed by 4–6 business days of shipping, or approximately 5–8 business days overall. If an item is not right for you, ask for a return or exchange within 30 days of receiving it. Our change-of-mind promise does not require you to justify the decision. Once a return or exchange is approved, its return postage is our responsibility. A prepaid label or equivalent free arrangement will be provided. There is no restocking charge.

Information and assistance

An order reference helps us locate your delivery or payment record. You can also use these channels to ask about an item before deciding to buy. We help you review the information relevant to your purchase and explain the next steps when an order needs attention.

Keeping your order clear

Read Terms for order terms, Payment for payment information and Privacy for information handling. Our contact details below are available for questions about these arrangements.

Email: support@qavoragoods.shop
Telephone: 514-555-2539
Business address: 475 Somerset St W, Ottawa, Ontario, K1R 5J7, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).