Refund

Returns and exchanges

If an item is not right for you, ask for a return or exchange within 30 days of receiving it. Our change-of-mind promise does not require you to justify the decision.

Starting a request

Use your order number to ask customer service for a refund or exchange. We will reply with the shipping arrangement and return destination. Keep the dispatch receipt and tracking details once the parcel is sent.

Free return arrangements

Once a return or exchange is approved, its return postage is our responsibility. A prepaid label or equivalent free arrangement will be provided. There is no restocking charge.

Problems with goods

Contact customer service about damage, a defect, a missing component, an incorrect item or a mismatch with the description. We will work with you on a refund, replacement or other appropriate response, without limiting statutory remedies.

Care and special items

Please take reasonable care of items while deciding whether to return them and include supplied parts and accessories where possible. Safety-sensitive, perishable, personalised or sealed hygiene items may need special handling when applicable. Any lawful change-of-mind exception must have been clearly disclosed before purchase; this policy does not create an undisclosed exclusion. Faulty or misdescribed goods and mandatory legal rights remain protected.

Refund destination and timing

Refund processing takes no more than 10 business days after approval and returns the money to your original payment method. Bank or card statements usually update 5–10 business days later.

Consumer protections

These policies do not limit rights or remedies provided by applicable Canadian federal, provincial or territorial law. Mandatory consumer protections prevail over any inconsistent term.

Email: support@qavoragoods.shop
Telephone: 514-555-2539
Business address: 475 Somerset St W, Ottawa, Ontario, K1R 5J7, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).