FAQ
These questions cover ordering, delivery and after-purchase assistance.
How do I check the product details?
Read the product page and select the required option before adding an item to the cart. Ask us to clarify missing specifications or compatibility details before purchase; do not assume a feature that is not stated.
Where do you deliver and what does it cost?
Accepted Canadian orders include standard shipping at no charge. Processing takes 1–2 business days before dispatch, followed by 4–6 business days of shipping, or approximately 5–8 business days overall.
How can I follow a parcel?
Use the tracking reference provided with the dispatch confirmation to follow the parcel. Initial scans are not always immediate. We can help investigate missing updates, a lost shipment or a disputed delivery status.
Can I return or exchange an unwanted item?
If an item is not right for you, ask for a return or exchange within 30 days of receiving it. Our change-of-mind promise does not require you to justify the decision.
Who pays for the return?
Once a return or exchange is approved, its return postage is our responsibility. A prepaid label or equivalent free arrangement will be provided. There is no restocking charge.
When will a refund arrive?
Refund processing takes no more than 10 business days after approval and returns the money to your original payment method. Bank or card statements usually update 5–10 business days later.
What if the item has a problem?
Contact customer service about damage, a defect, a missing component, an incorrect item or a mismatch with the description. We will work with you on a refund, replacement or other appropriate response, without limiting statutory remedies.
Which payment methods and currency are used?
Payment is in Canadian dollars (CAD). Use the methods actually displayed for your order in checkout. The final summary shows applicable taxes before payment.
Can I cancel or change an order?
Contact us as soon as possible. We will try to make the change before dispatch and explain available options if it has already shipped. Applicable cancellation rights and our return promise remain available.
How do I reach customer service?
An order reference helps us locate your delivery or payment record. You can also use these channels to ask about an item before deciding to buy.
Email: support@qavoragoods.shop
Telephone: 514-555-2539
Business address: 475 Somerset St W, Ottawa, Ontario, K1R 5J7, Canada
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).