Privacy

Scope

We use personal information to operate this website and fulfil the requests you make. The sections below describe the categories involved and the ways you can exercise control.

Information and purposes

We may collect your name, contact information, delivery and billing addresses, order contents, transaction references and messages to customer service. Website operation may generate IP addresses, device or browser details, page interactions and cookie identifiers. We use relevant information to take payment, fulfil and track orders, administer returns, respond to enquiries, maintain security and meet legal recordkeeping duties.

Consent and cookies

Essential cookies support the cart, checkout and security. Where analytics or advertising technologies are used, we explain their purposes and request consent where required. Optional consent may be refused or withdrawn through available privacy controls or by contacting us. Browser settings can also manage cookies, although blocking essential cookies may affect checkout. We do not make unrelated optional consent a condition of buying goods.

Payment and other service providers

Payment processors receive the information needed to authorise and complete payment. Hosting, fulfilment, delivery and support providers may process information needed for their assigned work. We limit disclosures to the relevant purpose and use appropriate contractual or other safeguards. Some providers may process information outside Canada, where local laws may permit access by authorities. We can explain relevant processing arrangements on request.

Retention and safeguards

Order, accounting and support records are kept only for as long as needed for the identified purposes, applicable legal obligations or a legitimate unresolved dispute. Once no longer needed, information is securely deleted or de-identified as appropriate. Access controls and reasonable technical and organisational safeguards are used according to sensitivity; no internet transmission or storage system can be guaranteed completely secure.

Access, correction and complaints

Subject to applicable Canadian privacy law, you may request access to your personal information, correct inaccuracies, ask about its use or disclosure, and withdraw consent for future optional processing. We may need to verify identity before releasing records. Contact us with the subject “Privacy request” or “Privacy complaint”; we will explain any lawful limitation and respond within the applicable legal period. You may also raise a concern with the Office of the Privacy Commissioner of Canada or the relevant provincial privacy commissioner.

Email: support@qavoragoods.shop
Telephone: 514-555-2539
Business address: 475 Somerset St W, Ottawa, Ontario, K1R 5J7, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).